1. Understanding KhmerStay and the Cambodian Rental Market
a. What is KhmerStay?
KhmerStay.com is Cambodia’s fast-growing property rental platform, tailor-made for both local and international audiences. Unlike generic platforms, KhmerStay focuses solely on Cambodian rentals, bridging the gap between landlords and a wide variety of renters—from digital nomads and expats to tourists seeking authentic, short-term stays. What makes KhmerStay stand out is its ease of use, focus on local compliance, and growing network of verified hosts and properties.
For landlords, KhmerStay is more than a listing site—it’s a full-fledged rental ecosystem. You can showcase your property, engage with prospective tenants directly, manage your calendar, and get valuable exposure across KhmerStay’s active community. Since the platform caters to a mix of local and foreign renters, it opens doors to consistent booking opportunities throughout the year.
Listing on KhmerStay provides a localized edge. You reach renters who understand Cambodia’s real estate quirks—things like tuk-tuk accessibility, neighborhood proximity to local markets, and access to utilities like prepaid electricity cards. The platform’s support team is also based in Cambodia, so landlords can get help in Khmer or English, and get guidance on resolving any property or rental issue quickly.
If you own an apartment, villa, shophouse, or even a guestroom in Phnom Penh, Siem Reap, Kampot, or Sihanoukville, KhmerStay gives you an advantage over Airbnb and Facebook groups, which often lack legal oversight or customer protection. In short, it’s the perfect tool for anyone looking to turn property ownership into passive income.
b. Market Trends and Landlord Opportunities
The Cambodian rental market has undergone a significant shift in recent years. With the boom in digital nomadism and remote work, cities like Phnom Penh and Siem Reap are attracting long-term visitors who prefer monthly rentals over hotels. This trend offers huge potential for landlords, especially when listing on niche platforms like KhmerStay that attract this demographic.
Rental demand spikes during the cool season (November to March), so landlords can take advantage of peak pricing. KhmerStay also allows dynamic pricing, enabling landlords to adjust rates according to seasons or booking demand. Another trend is the increasing popularity of suburban rentals and properties near co-working spaces. If you own a property near BKK1, Russian Market, or Wat Bo Road, you’re in luck—these areas are in high demand due to their mix of convenience and culture.
Unlike in the past, where long-term tenants were the norm, many expats and visitors now prefer medium-term stays (1 to 3 months), meaning more turnover but also more opportunities to earn. KhmerStay allows for flexibility in rental durations, making it easier for landlords to attract both vacationers and remote professionals. Cambodia’s pro-landlord laws and minimal taxation on rental income make the market even more attractive.
By adapting to these trends—offering Wi-Fi, flexible check-ins, and reasonable monthly rates—you can increase both occupancy and income. KhmerStay helps you stay ahead by highlighting trending searches and allowing seasonal promotions to boost your listing.
2. Preparing Your Property for Listing
a. Property Types and Target Guests
Before you list your property, take a moment to consider what type of guest you’re targeting. Are you renting out a luxury condo in Phnom Penh? A rustic villa in Kampot? A guesthouse in Siem Reap? Each of these will attract different renters. KhmerStay allows you to tailor your listing based on property type, target guest (family, solo traveler, remote worker), and amenities.
For example, remote workers will prioritize stable Wi-Fi, desk space, and air-conditioning. Families might want more than one bedroom, a functional kitchen, and proximity to markets. Tourists care more about location, ease of check-in, and whether tuk-tuks or Grab taxis can easily access the property. KhmerStay allows you to filter these preferences so your listing shows up in the right search results.
Apartments and condos are perfect for digital nomads and long-stay expats. Villas and private homes are ideal for larger groups or short-stay tourists. Even if you have a single room to spare, KhmerStay’s flexible platform lets you monetize it by targeting backpackers or solo travelers looking for a local experience. So, identify your guest type first—then design your property and listing to speak directly to them.
b. Essential Repairs and Furnishings
Once you’ve identified your guest type, it’s time to prepare your property to meet their expectations. First impressions matter, and renters will judge your place within seconds of walking in. That’s why it’s crucial to handle repairs, deep cleaning, and basic upgrades before listing.
Here are the top essentials every KhmerStay landlord should ensure:
i. Air-conditioning, Hot Water, Wi-Fi
- Air-conditioning: Especially in cities like Phnom Penh and Siem Reap, a working A/C unit in the bedroom is non-negotiable. Guests will not tolerate a sweltering room, especially when temperatures soar above 35°C.
- Hot water: Many older Cambodian homes lack hot showers. Installing an electric water heater is inexpensive and massively boosts appeal.
- Wi-Fi: Renters—especially digital nomads—need stable internet. Get a proper modem or mesh system with speeds of at least 10-30 Mbps. Metfone and Cellcard offer reliable fiber options.
ii. Safety, Locks, Lighting
- Secure doors and windows: Install proper locks, padlocks, and safety grills where needed. A well-lit entrance and hallway increase both safety and aesthetics.
- Lighting: Use LED bulbs to reduce energy costs. Warm lighting is ideal for bedrooms; bright white for workspaces and kitchens.
In addition to these, consider installing blackout curtains (Cambodian sun is harsh), a basic kitchenette, a washing machine, and a trash disposal solution. Renters appreciate even small comforts like coat hooks, mirrors, and functional wardrobes.
Furnishings don’t have to be high-end, but they should be clean, sturdy, and functional. Stick to neutral tones and minimal clutter. KhmerStay allows you to indicate if your property is furnished or unfurnished, so be honest in your listing.
c. Pricing Strategy and Comparables
Pricing is where many landlords make or lose money. Price your rental too high, and it sits empty. Too low, and you lose profits. The key is to study comparable listings in your area on KhmerStay.
Here’s how to set a smart pricing strategy:
- Compare similar listings: Search KhmerStay for rentals in your neighborhood. Look at properties of the same size, furnishing level, and amenity offering.
- Use a tiered pricing model:
- Nightly rate for short stays (1–6 nights)
- Weekly rate with a discount (7–27 nights)
- Monthly rate with deeper discounts (28+ nights)
- Factor in expenses: Account for utilities (water, electricity, Wi-Fi), cleaning, maintenance, and taxes. Ensure your price covers costs plus a margin.
- Promotional pricing: Offer discounts for new listings or during the low season (April–October). KhmerStay allows discount campaigns and promo tags to boost your visibility.
Transparency is key—list all fees clearly in the KhmerStay interface, including cleaning fees, deposit requirements, and extra guest charges. This builds trust and reduces cancellation risk.
3. How to Create an Effective KhmerStay Listing
a. Writing Compelling Descriptions
Your property description is your first pitch. It’s what grabs a potential tenant’s attention and convinces them to click “Book Now.” A good listing description isn’t just about what your property has—it’s about how it feels to stay there. Use simple, friendly language that speaks to your target guest.
Start with a short, engaging intro:
“Wake up to birdsong and sunrise over the Mekong. This bright, breezy one-bedroom apartment in central Phnom Penh is your perfect home base for work or adventure.”
Now get specific. Highlight unique features:
- “Fast fiber-optic Wi-Fi ideal for remote work.”
- “Walking distance to Russian Market and BKK1 cafes.”
- “Fully equipped kitchenette, smart TV, and 24/7 security.”
Use bullet points for clarity. Mention square meters, number of beds, A/C, water heaters, balcony, views, kitchen tools—whatever makes your place useful or cozy. Be honest. If your place is a bit noisy due to street traffic, say so—many renters prefer transparency to surprises.
End with a personal touch:
“We’re a local family happy to help you with Khmer food tips or renting a scooter.”
KhmerStay listings with personal, thoughtful descriptions consistently rank higher and get more clicks.
b. High‑Quality Photography Tips
Photos are everything. A blurry photo of a dimly lit room will kill your booking chances—no matter how nice your place really is. Good images boost trust, clicks, and conversion. Think of your listing as a digital storefront. It has to look sharp.
i. Angles, Staging, Natural Light
Take photos during the day, ideally with natural light streaming through windows. Turn on lights to eliminate dark corners. Avoid using flash—it creates harsh shadows.
Tips:
- Use a wide-angle lens (most smartphones can do this now).
- Stand in the corner of each room to capture maximum space.
- Shoot each room from multiple angles: bed, kitchen, bathroom, balcony, outside entrance.
- Include photos of details: shelves, wall art, local snacks, or any personal touches.
Declutter before shooting. Remove laundry, toiletries, cords, and trash bins. Stage the space—add pillows, a vase, or a fruit bowl to the table. Make the bed neatly. Fold towels.
ii. Highlighting Unique Khmer Touches
If your property includes traditional Khmer wooden decor, a countryside view, a rooftop prayer area, or proximity to Angkor temples—highlight that. Show guests what makes your place Khmer. Authenticity sells.
Pro tip: Hire a local photographer. KhmerStay sometimes partners with pros to help new listings get polished, professional shots.
c. Setting Rates: Daily vs. Monthly
KhmerStay allows flexible rental options: nightly, weekly, or monthly. Which one should you choose? Ideally, offer all three.
- Daily rates attract tourists. Higher turnover, higher cleaning needs, but potentially more revenue per day.
- Weekly stays are popular with digital nomads and expats visiting from Thailand or Vietnam.
- Monthly stays are your bread and butter. They reduce wear and tear, minimize vacancy gaps, and appeal to long-term workers, NGO staff, and retirees.
Here’s a sample rate breakdown:
| Rental Type | Price (USD) | Discount Applied |
|---|---|---|
| Nightly | $30 | — |
| Weekly | $180 | 14% off |
| Monthly | $550 | 39% off |
Be sure to adjust rates seasonally. High season (Nov–March) can handle higher daily pricing. During low season (April–September), use discounts to maintain occupancy.
KhmerStay’s system lets you set blackout dates, weekend rates, and weekly/monthly discounts with ease. Use them to your advantage.
4. Screening and Selecting Tenants
a. Who Visits KhmerStay? Expats, Nomads, Long-Term Guests
KhmerStay’s audience is a healthy mix of digital nomads, expats, remote workers, and travelers. Many come from the U.S., Europe, Korea, and ASEAN countries. Unlike Airbnb, KhmerStay tends to attract guests looking for longer, more stable stays.
- Digital nomads want quiet spaces, fast Wi-Fi, and monthly rates.
- Retired expats may stay six months or more, usually looking for a peaceful home.
- Families and tourists book 2–7 nights, often looking for walkability and comfort.
Knowing this helps you tailor your property and expectations. If you prefer long-term, quiet tenants, say so in the listing. If your property is great for groups or parties, make that clear too.
b. How to Evaluate Inquiries and Guest Profiles
Every booking request comes with a guest profile. Before approving, take a few steps:
- Read their reviews (if available). Look for mentions of cleanliness, politeness, or issues.
- Ask questions. KhmerStay allows messaging before confirming a booking. Ask:
- What brings you to Cambodia?
- Will anyone else stay with you?
- Do you work remotely or travel during the day?
Gauge their tone. Are they respectful? Do they answer clearly?
You can also require ID verification or upfront deposit if needed. KhmerStay supports secure deposit handling.
If a guest raises red flags—like vague responses, requests to bypass the platform, or frequent complaints in their reviews—decline politely.
c. Booking Terms, Deposit Policies, and Cancellation Terms
Setting clear booking rules is key to avoiding headaches later.
Deposits: A refundable deposit of $100–$300 is common for monthly rentals. State the terms clearly: refundable upon checkout after inspection. KhmerStay allows you to handle this through their platform or in cash.
Cancellations: KhmerStay offers flexible, moderate, and strict policies. Choose one depending on your risk tolerance. For longer stays, moderate is best—it allows refunds with advance notice but protects you against last-minute changes.
House rules: List them. For example:
- No smoking indoors
- Quiet hours after 10 p.m.
- Guests must register if staying overnight
These prevent misunderstandings and give you backup if disputes arise.
5. Lease Agreements and Legal Compliance
a. Cambodian Landlord‑Tenant Laws (Pro-Landlord Context)
Cambodia is one of the most landlord-friendly countries in Southeast Asia. You can evict non-paying tenants relatively easily compared to Western legal systems. However, having clear documentation is vital.
The Cambodian Civil Code governs rental agreements. While short-term stays don’t always require a formal lease, anything over 30 days should be covered by a rental contract.
You are allowed to:
- Set your own rental rates
- Collect deposits and withhold them for damage or unpaid rent
- Evict tenants for breach of contract (with proper notice)
No government approval is required for rental agreements, but you should keep them on file.
b. The Importance of Written Contracts in Khmer + English
Even if you use KhmerStay’s booking system, it’s smart to have a basic rental contract for stays longer than 1 month. This protects both parties.
A bilingual contract in English and Khmer ensures legal clarity and enforceability. Include:
- Property address
- Names and passport numbers
- Term of rental (start and end date)
- Rent amount and due date
- Deposit terms
- Utility billing (included or separate)
- Termination clauses
Make two signed copies—one for you, one for the tenant.
You can download sample Khmer-English leases from liveworkcambodia.com or get one tailored from a local property lawyer for under $50.
c. FPCS Registration for Foreign Tenants by Feb 2025
As of 2025, the Cambodian government requires landlords to register foreign tenants with the Foreigners Present in Cambodia System (FPCS).
What it means:
- Every foreign tenant staying more than 2 weeks must be registered online.
- You’ll need their passport info and entry visa.
- Registration is done via app or website, and takes less than 10 minutes.
Why it matters:
- Failing to register can lead to landlord fines.
- KhmerStay will remind you via dashboard notifications, but it’s your legal duty.
For step-by-step FPCS registration, check ips-cambodia.com or your local sangkat (district office).
6. Managing Rentals Effectively
a. Check‑In and Check‑Out Procedures
Smooth check-in and check-out experiences are crucial for positive reviews and repeat bookings. KhmerStay provides flexible tools to schedule guest arrivals and departures, but your hospitality makes the difference.
For check-in, provide:
- Clear directions: Send maps, building names, and tuk-tuk-friendly landmarks ahead of time.
- Self-check-in options: Consider installing a lockbox or smart lock so guests can arrive independently.
- Welcome message: Include Wi-Fi details, house rules, and emergency contacts in a printed or digital guidebook.
Be available by phone or message when guests arrive. A friendly greeting or small welcome basket (bottled water, fruit, or snacks) creates a strong first impression.
For check-out, send a polite reminder 24 hours in advance. Create a checklist:
- Turn off A/C and lights
- Return keys
- Dispose of trash
- Inform if anything is broken
Inspect the property immediately after check-out. If everything’s in order, return the deposit quickly. If there’s damage, document it with photos before deducting from the deposit—then explain the deduction clearly to the guest.
Professionalism during check-in and check-out helps avoid misunderstandings and encourages glowing reviews.
b. Maintenance, Utilities, and Monthly Reviews
Property upkeep is where many landlords struggle, especially when managing multiple rentals. A neglected property leads to complaints, bad reviews, and lower occupancy.
Regular Maintenance Includes:
- Monthly A/C filter cleaning
- Plumbing checks (for leaks, hot water, drainage)
- Replacing light bulbs
- Checking Wi-Fi router and speed
Utilities in Cambodia are often prepaid via cards (EDC) or paid monthly. Clarify in your listing whether utilities are included or billed separately. Guests appreciate transparency.
Use KhmerStay’s messaging system to follow up monthly with long-term tenants:
“Hi! Just checking if everything is running smoothly with the A/C and Wi-Fi. Let me know if you need anything.”
Being proactive shows you care and prevents minor issues from becoming costly problems.
If you manage more than one unit, consider hiring a part-time cleaner or maintenance technician. Many landlords in Phnom Penh hire trusted locals who clean weekly and report damages early.
c. Handling Deposits and End-of-Stay Inspections
Deposits are a landlord’s security net. On KhmerStay, you can request and hold a deposit as part of the booking process—or ask for cash upon arrival.
Best practices:
- Collect a fixed amount ($100–$300 depending on stay length and property value)
- Explain clearly when and how the deposit is refunded
- Take photos of the unit before check-in as proof of original condition
When a tenant leaves:
- Do a full inspection (check furniture, walls, appliances).
- If there’s damage, take photos.
- Calculate fair deductions (cleaning, repairs, missing items).
- Explain to the tenant via KhmerStay messaging with evidence.
Return the balance within 24–48 hours to keep your reputation intact.
Be firm but fair. Guests talk, and if you earn a reputation for professionalism, more renters will choose you over competitors.
7. Tips to Maximize Occupancy and Income
a. Seasonal Pricing Strategies (Peak/Off‑Peak)
Occupancy in Cambodia fluctuates with seasons. From November to March, you’re in high demand. From April to September, especially during the hot rainy season, you’ll face lulls.
Use KhmerStay’s dynamic pricing tools:
- Raise nightly rates by 15–30% in high season.
- Offer steep discounts (30–40%) for long stays in low season.
- Run early bird and last-minute promos to fill gaps.
Consider offering longer-term packages in low months:
“Book 3 months at a 20% discount, plus free weekly cleaning!”
Also, adjust your minimum stay rules:
- In high season: 2–3 night minimum
- In low season: 1 night minimum to attract spontaneous travelers
Smart landlords track past bookings to identify which months perform best, then plan promotions accordingly.
b. Positive Reviews and Guest Relations
Reviews drive bookings. A few glowing comments can push your listing to the top of KhmerStay searches. Bad reviews can tank your visibility.
To earn five stars:
- Respond to guest questions within 2 hours
- Offer early check-in or late check-out if possible
- Handle complaints gracefully
After check-out, send a message:
“Thank you for staying with us! I’d love it if you could leave a review.”
If you receive negative feedback, respond publicly and politely. Acknowledge the issue, share how you’ve fixed it, and invite them back.
KhmerStay’s review system favors engaged, responsive hosts—so make reviews a priority.
c. Responding to Inquiries and Customer Support
The faster you respond to messages, the more bookings you’ll get. KhmerStay tracks your response time and shows it on your listing.
Tips:
- Download the KhmerStay host app to reply on-the-go
- Set up saved replies for common questions
- Enable instant booking for vetted guests
If guests have problems (e.g., water outage, lock issues), act fast. KhmerStay support can step in, but the landlord is expected to resolve issues within 12–24 hours.
Quick, helpful communication is one of the top drivers of repeat bookings and Superhost status.
8. Financial Considerations and Landlord Best Practices
a. Deposits, Taxes, and Fees
As a landlord, your income comes with obligations. Here’s what you need to know in Cambodia:
- Security deposit: Held to cover damages. Usually 1 month for long-term, $100–$300 for short-term.
- Cleaning fee: Optional, but recommended. $10–$20 per booking.
- KhmerStay commission: Usually 10–15% per booking. Built into guest fees.
- Tax on rental income: The government may require rental income tax filings if you earn over a certain threshold. It’s best to consult a local accountant for updates.
Track your earnings and expenses monthly. KhmerStay provides downloadable reports to simplify bookkeeping.
b. Agent Fees and Listing Costs
Unlike traditional agents, KhmerStay doesn’t charge upfront listing fees. You only pay a percentage per booking. If you hire a local agent for property management, expect to pay:
- 5–10% of monthly rent (for tenant sourcing only)
- 10–20% if they manage maintenance and cleaning
Compare rates and service packages before hiring.
c. Risk Management and Insurance Essentials
To protect your investment:
- Get property insurance covering fire, theft, and natural disasters.
- Ask guests to pay a refundable deposit.
- Install surge protectors for electronics (frequent outages in Cambodia).
Consider a local property manager if you live abroad or own multiple units. They’ll inspect your property regularly and handle tenant issues professionally.
9. Troubleshooting and Conflict Resolution
a. Common Guest Issues (Late Payment, Damage)
Even with the best planning, problems can arise. Landlords on KhmerStay occasionally face late payments, property damage, or rule violations. The key is staying calm, documenting everything, and resolving disputes professionally.
Late Payments:
If a tenant books through KhmerStay, payments are processed securely before check-in. But for extended stays, some landlords may request monthly payments in cash. Always document these agreements in writing. If a guest delays payment:
- Send a polite reminder via the KhmerStay app.
- Allow a 1–2 day grace period.
- If unpaid, involve KhmerStay support and follow the platform’s non-payment protocol.
Damage to Property:
Inspect your unit after every check-out. If you find damage:
- Take time-stamped photos immediately.
- Compare with move-in photos or condition checklist.
- Inform the tenant before deducting from the deposit.
Avoid deducting for minor wear-and-tear (e.g., a scuff on the wall). Only charge for significant damage, lost items, or neglected cleanliness.
Noise, Smoking, Unauthorized Guests:
Your listing should include clear house rules. If these are broken:
- Send a firm but respectful message.
- If violations continue, report the guest to KhmerStay and request early termination of the stay.
Most guests are respectful when treated fairly. Address issues early, stay professional, and document all interactions.
b. Dispute Resolution Process and Court Procedure
If you can’t resolve an issue directly, KhmerStay has a Dispute Resolution Team. They’ll mediate between you and the guest. You’ll need:
- Photo evidence
- Screenshots of messages
- Copies of rental contracts (if applicable)
In rare cases (like major property damage or refusal to vacate), legal action may be necessary. Cambodia’s legal system favors landlords, but the process can be slow. If you must proceed:
- File a claim with the District Office (Sangkat or Khan)
- Submit your rental agreement and photos
- Attend mediation sessions before court proceedings
Most issues don’t reach this stage. KhmerStay’s support team often resolves disputes within 5–10 business days. Always aim for mediation over confrontation.
c. Building Respectful Landlord‑Tenant Relationships
The best landlords don’t just rent properties—they build trust. A tenant who feels respected will stay longer, treat your property better, and leave a glowing review.
Tips:
- Be responsive, but not overbearing.
- Check in once a month with long-term tenants.
- Respect privacy. Give notice before visiting the unit.
- Offer small gestures—like a Khmer New Year card or free laundry token.
Kindness goes a long way. Some landlords even receive thank-you gifts or return visits from past guests. Your reputation as a respectful and responsible landlord is one of your most valuable assets on KhmerStay.
10. Long‑Term Growth and Expansion
a. Encouraging Repeat Bookings
Repeat guests are gold. They require less screening, bring fewer surprises, and often treat your place like home. After a positive stay, message them:
“Thanks for staying! If you’re ever back in Cambodia, I’d love to host you again—just let me know and I’ll offer a special return discount.”
Create a discount code for returning guests. KhmerStay allows this, and it encourages loyalty.
You can also build a small guest email list (with consent) to offer exclusive monthly deals.
b. Adding More Properties on KhmerStay
Once your first listing succeeds, why stop there?
- Add a second or third property under the same profile.
- Diversify by offering different styles: apartment, villa, or studio.
- Expand to different cities like Kampot, Battambang, or Kep.
Use your existing listing reviews to boost credibility for new ones. KhmerStay supports multi-property hosts and offers tools to manage bookings, calendars, and messages from one dashboard.
Scaling doesn’t mean sacrificing quality. Consider hiring a part-time co-host to handle check-ins or cleaning if managing more than one unit.
c. Building Your Brand as a Host
Becoming a successful KhmerStay landlord isn’t just about renting a room—it’s about building a brand. Here’s how to stand out:
- Use consistent naming: “Mina’s Cozy Phnom Penh Stays”
- Respond to every review with a personal message
- Post social proof (photos of happy guests, return visitors)
- Share your listing link on Facebook, Telegram groups, and travel blogs
Landlords who brand themselves attract loyal followers and premium guests. KhmerStay promotes active, reputable hosts more often in search results and newsletters.
Conclusion
Becoming a successful landlord on KhmerStay is more than uploading a few photos and waiting for the bookings to roll in. It’s about understanding your guests, prepping your property with care, setting fair policies, and managing each stay with a mix of professionalism and hospitality.
From pricing strategies to legal compliance, from deposit handling to long-term growth, this guide offers the roadmap you need to turn your Cambodian rental into a thriving income stream. Whether you own one unit or ten, KhmerStay gives you the tools to succeed.
So, get your property ready, take stunning photos, and start welcoming guests today. Your next five-star review could be just a booking away.
FAQs
1. How much does KhmerStay charge landlords per booking?
KhmerStay typically charges a 10–15% commission per booking, deducted automatically from the guest’s payment. There are no upfront listing fees.
2. Do I need a business license to rent on KhmerStay in Cambodia?
Not for small-scale rentals. However, landlords with multiple units or foreign-owned properties may require a business permit. Check with a local property lawyer for the latest laws.
3. Can I list unfurnished properties on KhmerStay?
Yes, but furnished properties get far more bookings—especially for short to mid-term guests like expats and digital nomads. Add basic furniture to improve appeal.
4. What happens if a guest causes major damage?
Take photos, document everything, and report the incident through KhmerStay’s resolution center. They’ll mediate and help recover costs from the deposit or guest payment.
5. How do I increase my visibility on KhmerStay?
Keep your calendar updated, respond quickly to inquiries, earn positive reviews, and offer competitive pricing. New hosts can also benefit from launch promotions by KhmerStay.