Have questions? We’re here to help. Whether you’re a renter or a property owner, our FAQ section provides clear answers to common inquiries. From booking and payments to listing your property, find everything you need to know to get the most out of your KhmerStay experience.

For Renters

How do I book a rental on KhmerStay?

It’s not available for renters to rent the accommodation online. When you find your preferred property, you can fill up the form at the right side of that property’s page. Our team will contact you as soon as possible to guide you on renting process.

Are long-term rentals available?

Yes, we provide both short and long-term rentals.

Can I visit the property before booking?

Yes, you can visit the property before deciding to rent and we will help you visit the property at the physical location.

What’s included in the rental price?

In rental price, you will get a well-furnished home with all essential furniture ready for living.

Do I need to pay a deposit?

You need to pay a security deposit before starting to move in. The amount will be negotiated with the landlord.

Are utilities like water and electricity included?

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How do I cancel or modify a booking?

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Is KhmerStay safe to use for finding rentals in Cambodia?

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How can I contact the property owner or manager?

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What happens if there’s a problem during my stay?

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For Hosts (Property Owners)

How do I list my property on KhmerStay?

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Is there a fee to list my rental?

Can I manage bookings and availability myself?

How does KhmerStay help promote my property?

How do I receive payments from renters?

Can I set my own rental terms and rules?

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What if a renter damages my property?

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Can I offer both short-term and long-term rentals?

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How do I edit or update my listing?

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