Terms and Conditions
Effective Date: 04 August 2025
Welcome to KhmerStay.com. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using KhmerStay.com, you agree to be bound by these Terms. If you do not agree, please do not use our platform.
1. Definitions
- “Platform” refers to KhmerStay.com.
- “User” refers to any individual accessing the Platform, including both renters and hosts.
- “Host” refers to individuals or businesses listing properties for rent on the Platform.
- “Guest” or “Renter” refers to users who book or rent properties through the Platform.
2. Use of the Platform
- You must be at least 18 years old to use KhmerStay.com.
- You agree to use the Platform only for lawful purposes and in accordance with these Terms.
- You are responsible for maintaining the confidentiality of your account and password.
3. Property Listings
- Hosts are solely responsible for the accuracy of their listings, including pricing, availability, amenities, and house rules.
- KhmerStay.com is not responsible for any errors or omissions in listings.
4. Bookings and Payments
- All bookings are subject to confirmation by the Host.
- Payment terms, cancellation policies, and refund eligibility are determined by the Host and must be clearly stated on each listing.
- KhmerStay.com may process payments on behalf of Hosts, in which case additional payment service provider terms may apply.
5. Cancellations and Refunds
- Cancellations by Guests and Hosts must follow the cancellation policy set out in the respective listing.
- KhmerStay.com is not liable for any losses incurred due to cancellations but may mediate disputes at its sole discretion.
6. Responsibilities of Hosts
- Hosts must comply with all local laws and regulations regarding property rental, taxation, health, and safety.
- Hosts must ensure that their properties are safe, clean, and accurately represented.
7. Responsibilities of Guests
- Guests must respect the property and follow the Host’s house rules.
- Any damage caused by the Guest may be charged directly to them by the Host.
8. Prohibited Activities
You agree not to:
- Use the Platform for any illegal or unauthorized purpose.
- Misrepresent yourself or your property.
- Post false or misleading information.
- Use automated systems to access or interact with the Platform without permission.
9. Limitation of Liability
KhmerStay.com acts solely as a platform to connect Hosts and Guests. We are not a party to rental agreements and are not liable for:
- The condition of listed properties.
- Any direct or indirect damages or losses incurred from bookings.
- Disputes between Hosts and Guests.
10. Intellectual Property
All content on KhmerStay.com, including text, graphics, logos, and software, is the property of KhmerStay or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any part of the Platform without our written consent.
11. Changes to Terms
KhmerStay.com reserves the right to modify these Terms at any time. Updated terms will be posted on this page. Continued use of the Platform constitutes acceptance of the new Terms.
12. Termination
We may suspend or terminate your account at any time for any reason, including but not limited to breach of these Terms.
13. Governing Law
These Terms are governed by the laws of the Kingdom of Cambodia. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Cambodia.
14. Contact Us
If you have questions about these Terms and Conditions, please contact us at:
📧 Email: contact@khmerstay.com
🌐 Website: https://khmerstay.com